Job Opening

Team Leader - TaskUs Bulacan

Job Industry Outsourcing/Offshoring
Job Type Full-Time
Date Posted 2021-03-13
Job Location Meycauayan, Bulacan
Company Information TaskUs
Meycauayan, Bulacan
Job Description - Manage day-to-day planning and operations of your team. - Make sure that each of your Teammates delivers on his/her Service Level Agreements (SLAs) and achieves his/her Key Performance Indicators (KPIs). - Organize and handle the team and make sure everyone adheres to their schedules. - Train and help in the development of your team by conducting team huddles and coaching sessions. - Evaluate strengths and weaknesses of your Teammates. - Offer solutions for your team’s growth and development. - Create reports of your team’s performance and document feedback from your client. - Manage issues that might arise, including HR-related ones. - Think of solutions creatively. - Act as the liaison between the management and your team.
Job Qualifications - Has at least two (2) years of relevant Team Leader experience managing a minimum of 10 teammates while working in a customer support role in an BPO/outsourcing or similar company

- Excellent verbal and written communication skills

- Above-average technical know-how

- Previous experience working in phone, email, and live chat customer support roles

- Familiarity with E-Commerce, ZenDesk, or any other CRM tools

- Flexibility and willingness to work on different shifts
Number of Job Opening 15
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