Job Opening

Technical Support Associate

Job Industry Computer Software
Job Type Full-Time
Experience Level Entry Level
Date Posted 2020-11-11
Job Location Guiguinto, Bulacan
Company Information SignCut PH Inc
Unit A 4945 ME Cagayan Valley Road
Sitio Hangga, Brgy. Sta. Rita
Guiguinto, Bulacan
3015
Website: https://www.signcutpro.com
We Are One Big Family
We are a BIG family since we consider each customer being one. We have always been close to our customers and we will keep it that way. Our sole mission is to provide software for sign making and other cool stuff produced with help of vinyl cutters, engraving machines and laser cutters. SignCut offer time & material saving solutions and professional support are always available.
SignCut was founded back in the 1990s by owner Kjell Jansson. Two years later the very first SignCut was released. Since then it spread, today it is a global leading sign making software with unmatched growth.

Our Mission
We strive to be the most cost-efficient and user-friendly vinyl cutting software in the market.
Our approach to achieving this has always been guided by two things: your convenience and the fun you’re getting while you are on the job.
We understand that the designing phase is already complex, itself. That’s why our family of developers and support agents are dedicated to simplifying the steps while providing you with the best service as possible as we execute the expression of your imagination with impeccable precision.

We also get your unspoken boredom with just a regular cutting software.
Our team sees to it that all of your live chat concerns and ticket responses are gathered and turned into creative inputs and constructive criticisms which are funnelled into one great development process. This initiative nourishes the foundation of a streamlined operation – from raw material to post-production.

Ultimately, this maps out the direction for us, the industry partners and the community of end-users, to walk towards a common goal. And as long as we are hitting the benchmark in convenience and fun for you, we know we are on the right track to nothing but greater “cutting” days ahead.

Our Promise
We promise that SignCut is the strongest, most up to date and advanced vinyl cutting software available. It is always perfectly updated and well adapted to the latest Windows and Mac operating systems, and just as to the latest versions of export plugins for CorelDRAW, Adobe Illustrator and Inkscape, and compatibility to a broad range of cutting plotters (more than 1.000 models).
We promise to continuously provide useful video tutorials, offer services and support. Our support agents are always ready to help.
We promise that SignCut software and its features will never be second to others.
Welcome to the SignCut family!
Job Description - Assist with clientele queries regarding account concerns - Talk to clients through a series of actions over the phone, chat, email or remote session, to help set up their plotters to the cutting software - Troubleshoot cutting software issues in relation to compatible design softwares - Install and configure computer hardware operating systems and applications - Monitor and maintain computer systems and networks - Troubleshoot system and network problems, diagnosing and solving hardware or software faults
Job Qualifications Candidate must possess at least Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
Experience specialized in Technical & Helpdesk Support or equivalent is an advantage but not required.
With average to excellent oral and written english communication skills;
With basic knowledge of various design softwares such as Adobe Illustrator, Corel Draw and Inkscape.
With technical know-how in troubleshooting simple to intermediate software and hardware issues.
Amenable to work on shifting schedules,holidays or weekends.
Willing to be trained and a team-player.
Compensation
Number of Job Opening 1
Highest Education Attainment College Graduate
How to apply to this job Please send your updated CV to pattynunez.signcutphinc@gmail.com

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